Privacy Policy


Effective Date:
20 February 2026
This Privacy Policy explains how Will Call (“Will Call,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit willcall.org (the “Site”), make a donation, or sign up for emails or volunteer opportunities.

1) Information We Collect

We collect information in three main ways: information you provide, information collected automatically, and information from service providers.

A. Information You Provide

Depending on what you do on the Site, you may provide:
  • Donation information (such as name, email, donation amount, and other details you choose to provide)
  • Newsletter signup information (typically email address and any optional preferences)
  • Volunteer signup information (such as name, email, interests, availability, and other details you submit)
  • Messages and form submissions you send through the Site

B. Payment Information (Processed by Stripe)

Donations and other payments are processed by Stripe. Payment card details are collected and processed directly by Stripe or through Stripe-hosted payment fields. We do not receive or store your full payment card number. Stripe may collect additional information as part of payment processing.

C. Information Collected Automatically

When you visit the Site, certain information may be collected automatically, such as:
  • IP address, device type, browser type, and operating system
  • Pages viewed, links clicked, referring/exit pages, and timestamps
  • Approximate location information (derived from IP address)
  • Cookie and similar tracking data (see “Cookies and Tracking” below)

2) Cookies and Tracking

We may use cookies and similar technologies to:
  • Keep the Site functioning properly
  • Remember preferences
  • Understand how visitors use the Site (analytics)
  • Improve performance and user experience
You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function as intended.

3) How We Use Information

We may use information we collect to:
  • Process donations and provide donation confirmations/receipts
  • Send newsletters and updates if you opt in
  • Communicate with you about volunteer opportunities if you submit a volunteer form
  • Operate, maintain, and improve the Site
  • Monitor and prevent fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our policies

4) How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

A. Service Providers

We may share information with trusted third parties that help us operate the Site and services, such as:
  • Stripe (payment processing)
  • Email delivery or newsletter platforms (for sending emails you requested)
  • Website hosting, security, analytics, and form tools
These providers are permitted to use information only to perform services for us and in accordance with their own terms and privacy practices.

B. Legal and Safety

We may disclose information if required by law or if we believe disclosure is necessary to comply with legal process, protect rights and safety, or prevent fraud and investigate suspected wrongdoing.

C. Business/Organizational Changes

If Will Call undergoes a reorganization, merger, or similar change, information may be transferred as part of that process, subject to appropriate safeguards.

5) Email Communications and Opt-Out

If you sign up for our newsletter or other updates, we may send you emails. You can unsubscribe at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages when necessary (for example, donation confirmations).

6) Data Retention

We retain information for as long as reasonably necessary to provide requested services, maintain accurate records, comply with legal obligations, resolve disputes, and enforce agreements.

7) Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, please notify us via willcall.org/contact.

9) Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as accessing or correcting certain information, requesting deletion, objecting to or restricting certain processing, and withdrawing consent where processing is based on consent.
To make a request, please use: willcall.org/contact

10) Third-Party Websites

The Site may link to third-party sites (including payment processing). We are not responsible for the privacy practices of those third parties. Please review their policies directly.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates are effective when posted. Your continued use of the Site after changes are posted indicates acceptance of the updated policy.

12) Contact

For privacy questions or requests, please use: willcall.org/contact